Home » Google makes fresh promises on customer tracking

Google makes fresh promises on customer tracking

by LLT Editor
26th Nov 21 10:19 am

The CMA has secured improved commitments from Google on its proposals to remove third party cookies and other functionalities from its Chrome browser.

It has been investigating Google’s proposals since the start of the year due to concerns that, without the Competition and Markets Authority’s (CMA) involvement, Google’s alternatives could be developed and implemented in ways that impede competition in digital advertising markets. This may cause advertising spending to become even more concentrated on Google, harming consumers who ultimately pay for the cost of advertising. It may also undermine the ability of online publishers such as newspapers to generate revenue and continue to produce valuable content in the future, reducing choice for consumers.

The CMA’s intervention, and the improved commitments, are designed to ensure that Google’s proposals can improve privacy without adversely affecting competition, which would be to the detriment of users.

In June 2021, the CMA consulted on initial commitments offered by Google, which provided the CMA with a key oversight role in the design and development of its Privacy Sandbox proposals. Google announced that if the CMA accepted those commitments, Google would apply them globally.

The CMA heard from over 40 third parties who agreed with the CMA’s competition concerns but suggested that the commitments should be strengthened in a number of areas. These included increasing Google’s transparency and engagement with the industry, adding that certain functionality should not be removed before third-party cookies, improving the provisions on Google self-preferencing its advertising products and services and bolstering the monitoring of Google’s compliance.

To address these points Google has now offered to:

  • ensure that the CMA’s role and the ongoing CMA process are mentioned in Google’s key public announcements;
  • instruct its staff not to make claims to customers which contradict the commitments;
  • report regularly to the CMA on how Google has taken account of third party views;
  • address concerns about Google removing functionality or information before the full Privacy Sandbox changes, including by delaying enforcement of its Privacy Budget proposal, and offering commitments around the introduction of measures to reduce access to IP addresses;
  • clarify the internal limits on the data that Google can use;
  • provide greater certainty to third parties developing alternative technologies;
  • improve the provisions on reporting and compliance, including by appointing a CMA-approved monitoring trustee; and
  • provide for a longer duration of 6 years from the date of any decision to accept Google’s modified commitments.

The CMA’s provisional view is that Google’s revised offer addresses the CMA’s competition concerns, so the CMA is now consulting on these modifications.

CMA Chief Executive Andrea Coscelli said: “We have always been clear that Google’s efforts to protect user’s privacy cannot come at the cost of reduced competition.

That’s why we have worked with the Information Commissioner’s Office, the CMA’s international counterparts and parties across this sector throughout this process to secure an outcome that works for everyone.

We welcome Google’s co-operation and are grateful to all the interested parties who engaged with us during the consultation.

If accepted, the commitments we have obtained from Google become legally binding, promoting competition in digital markets, helping to protect the ability of online publishers to raise money through advertising and safeguarding users’ privacy.

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