Global Blue announces the acquisition of a majority stake in Shipup, an innovative player in the RetailTech post-purchase market. The transaction is expected to close by the end of October 2022.
The post-purchase experience, one of the most promising growth lever for e-commerce
Customer frustration due to delivery incidents is a major challenge for retailers, negatively impacting clients’ satisfaction and online reputation while inflating the volume of customer service complaints in an era where standing out from the competition is crucial.
With Shipup, merchants drive a simple, fully-controlled, and polished experience from purchase to delivery, protecting their brand and reputation while increasing their repeat purchases. It provides a uniquely crafted & reassuring customer experience and drives growth.
Shipup’s solution empowers retailers to gain complete control of post-purchase communications, allowing them to create branded, personalized, and proactive, automated messages to their consumers across multiple events, channels, and languages. On the customers’ side, they receive live delivery notifications, AI-powered delivery estimates, and access to tracking via the retailer’s website. A satisfaction survey is even sent immediately to the customer on delivery of the goods, generating a high response rate and better insight into the customer experience.
Retailers get real-time alerts for incident delivery, tracking package data on the customer support interface, and a granular dashboard to monitor their carrier performances.
Brands can reduce delivery requests by up to 80% and save up to 50% on refunds. They also increase satisfaction by up to +140% and +19% repeat purchase on average.
Shipup is a fast-growing company at the forefront of the RetailTech market
Shipup’s scalable, plug and play solution gives it the unique ability to address the needs of both mid-market brands and larger international clients. Since being founded in 2016, Shipup has gained over 370 clients ranging from large international retailers including NA-KD, FNAC Spain and Carrefour to specialist brands such as Purple Carrot, Hofmann and L’Occitane.
Shipup enriches Global Blue’s post-purchase offering, helping retailers extend their customer journey
Global Blue’s acquisition of Shipup is another key development in its mission to build an end-to-end ecosystem of post-purchase solutions for retail clients. This includes leading e-commerce returns provider ZigZag Global, which strongly complements Shipup’s solutions, Yocuda’s market-leading digital receipt technology, and specialized players in the luxury delivery and recommerce space.
Global Blue Ventures – the entity created by Global Blue to focus on investing in and partnering with innovative companies that offer best-in-class RetailTech – advised on the deal.
Tomas Mostany, SVP Strategy & Chief Product Officer, Global Blue said, “With more than half (56%) of shoppers currently disappointed by the e-commerce post-purchase experience, Shipup’s technology represents a powerful solution to a major challenge for our retail partners.
“We are pleased to welcome Shipup into the Global Blue network and to offer our clients even more solutions that enable them to capture the growth of the thriving e-commerce market.”
Romain Ogiela, CEO, Shipup added, “Global Blue is one of the world’s leading retail service providers, and through our partnership, we will be able to scale our technology services to many more world’s leading brands quickly.
“We also look forward to joining Global Blue’s RetailTech network, which puts us in a unique position to collaborate with some of the best innovators in the industry.”