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More than one in five SME employees who travel with tech have damaged it

by Tech Reporter
27th Apr 22 11:31 am

More than one in five small business employees (22 per cent) who travel with business-owned technology have damaged it, according to new research from Direct Line business insurance.Almost a fifth (19 per cent) of these workers have lost equipment while travelling or working at a different location, while 14 per cent said that it had been stolen from them.

The most common item of business-owned technology to be lost, damaged or stolen was a mobile phone (50 per cent), followed by laptops (34 per cent) and tablets (24 per cent).

The reasons for damaging or losing business-owned technology are diverse. 27 per cent said that they had dropped or knocked the item, 18 per cent accidentally left it somewhere and it was never found or returned, while one in ten dropped liquid or food on it. Perhaps most worrying is the finding that more than one in twenty (7 per cent) had their technology damaged by another colleague.

The figures are concerning because employees expect to be travelling much more now Covid-19 restrictions have been relaxed. Nearly a third (30 per cent) said they would be using shared workspaces, while 19 per cent stated that they would be travelling to a work event or conference and16 per cent said that they would work from a bar, café, or pub. On average, these professionals expect to spend nearly a whole working week (4.9 days) a month operating from outside their place of work or desk at home.

They also expect to be carrying an expensive amount of business-owned technology. The average worker will carry £1,113 while travelling or commuting, with nearly one in ten (9 per cent) stating that they’d be taking £2,000-£2,999 worth of business equipment with them.

Promisingly, many small business workers and their employers are taking extra precautions to protect their work technology now that they will be travelling more and operating from different locations:
Precautions to minimise the risk of loss, damage, or theft of business technology – Direct Line business insurance, 2022 

Precaution Percentage of small business employees or employers doing this
Ensuring that items aren’t left unattended


37 per cent
Ensuring items are never left in a vehicle overnight 32 per cent
Using protective casing on items 26 per cent
Taking out insurance to cover items while travelling to different locations 19 per cent
Lock away items in lockers or safes if leaving them unattended at a location that’s not my workplace or home 16 per cent

Alison Traboulsi, Marketing Manager at Direct Line business insurance stated:“Our research shows that small business employees have frequently lost, damaged or had business-owned technology stolen. This is concerning as they are going to be travelling more often for work purposes now that Covid-19 restrictions have been relaxed.

“It is important that small businesses ensure that they have the appropriate insurance arrangements in place if company-owned technology is lost, stolen or damaged. Our Business Tech Essentials service offers new for old replacement of essential tech, such as mobiles and laptops, within 24 hours of claim approval. The service is included with Business Contents cover for Retail, Hair and Beauty and B&B as well as with Electrical Items cover for Office and Professional customers. It is also included with the Property Away from the Premises add on.”

To claim a replacement, all customers need to do is get in touch with the claims team between 8am – 6pm from Monday to Friday except Bank holidays. Cover and claim limits apply.

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